ANNOUNCEMENT OF Professional Vacancy

STATE UNIVERSITY OF NEW YORK · DOWNSTATE MEDICAL CENTER  
450 CLARKSON AVENUE, BOX 1194, BROOKLYN, NEW YORK 11203
Department: PATIENT RELATIONS/GUEST SERVICES Job Title: TH STAFF ASSOCIATE
Professional  Rank: SL-4 Descriptive Title: PATIENT RELATIONS SPECIALIST
Salary Range: $51,366.00-$108,023.00+$3,026.00* Line Number: Line# 57140
Additional Position Information: * Represents Location Pay for full-time appointees. Hours of work:8AM-4PM: Monday - Friday. Hours per week: 37.5.
Brief Description of Duties:
The Patient Relation Specialist serves as an Ombudsman for our patients and their family. This position functions as the mechanism for investigating and responding to patient complaints and grievances. Reporting to the AVP for Patient Experience, the Patient Relations Specialist guides leaders and staff in gaining awareness of patient perceptions of the hospital experience and implement effective strategies to improve patient perception of care. Primary Responsibilities include:- Manages grievance cases from initial contact, through appropriate documentation, investigation, resolution, and response to patient. Leads, develops and executives initiatives designed to improve the patients experience including implementation of best practices. Advocates for patients and families. Collaborates with other departments to identify improvement opportunities that can be used to increase patient satisfaction. Tracks concerns and issues, identifies trends and prepares reports for AVP Patient Experience Officer. Prepares and monitors budgets, allocates funds and monitors staffing and other expenses to ensure operation within budget. Serves as educator for patient rights and service excellence. Ensures operating compliance with government and agency regulations. Assists the AVP Patient Experience by coordinating the patient experience office functions: relay work instructions, distributes and monitors patient interaction resolving issues to completion. Identifies the needs of the patient population served and modifies and delivers care that is specific to those in need (i.e., age, culture, language, hearing and/or visually impaired, etc). Acts as a resource to all hospital staff, medical staff and vendors and assists in identifying improvement opportunities that can be used to increase patient satisfaction. Performs other duties as assigned.

DUTIES AND RESPONSIBILITIES ARE NOT LIMITED TO THE ABOVE POSITION DESCRIPTION

All successful candidates must undergo various background checks, maintain credentials required for continued employment and adhere to the SUNY-DMC UHB Principles of Behavior.   Clinical Faculty and Allied Health professionals must receive and maintain Medical Board authorization.
Qualifications:
REQUIRED: Masterís degree in Business Administration/or Hospital Administration with a minimum of three (3) years progressive experience including, patient/customer relations management, hospitality, service excellence, quality management, and social services. Strong computer skills/knowledge of Microsoft Suite and Complaint Management systems. Excellent writing and interpersonal skills.
Posting ID: 15185 Ref #: B/PR-57140-17
Persons interested in the above position should submit a resume along with a cover letter to ==>
Please include: Job Title( TH STAFF ASSOCIATE ), Line( 57140 ) and PostingID( 15185 )
The Employment Office
M.S.C.  1194
450 Clarkson Avenue
Brooklyn, New York 11203  ( email: careers@downstate.edu )

Closing date for receipt of applications:

Internal Consideration Program: Open Until Filled Off-campus recruitment: Open Until Filled

SUNY Downstate Medical Center offers a competitive salary and benefits package.
SUNY Downstate Medical Center is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familiar status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status or criminal conviction.