ANNOUNCEMENT OF Professional Vacancy

STATE UNIVERSITY OF NEW YORK · DOWNSTATE MEDICAL CENTER  
450 CLARKSON AVENUE, BOX 1194, BROOKLYN, NEW YORK 11203
Department: PATIENT RELATIONS/GUEST SERVICES Job Title: TH STAFF ASSOCIATE
Professional  Rank: SL-4 Descriptive Title: PATIENT RELATIONS SPECIALIST
Salary Range: $51,366.00-$108,023.00+$3,026.00* Line Number: Line# 57140
Additional Position Information: * Represents Location Pay for full-time appointees. Hours of work:8AM-4PM: Monday - Friday. Hours per week: 37.5.
Brief Description of Duties:
This position will assist the Patient Experience Officer by coordinating the Patient Experience Office and overseeing the work of the patient experience staff. The Patient Relation Specialist serves as an Ombudsman for our patients and their family. This position functions as the mechanism for investigating and responding to patient complaints and grievances. Reporting to the Patient Experience Officer, the Patient Relations Specialist guides leaders and staff in gaining awareness of patient perceptions of the hospital experience and implement effective strategies to improve patient perception of care. Primary Responsibilities include:- Mange grievance, leads, develops and executes initiatives designed to improve the patient experience including implementation of best practices, advocates for patients and families; collaborate with other departments to identify improvement opportunities that can be used to increase patient satisfaction. Tracks concerns and issues; identifies trends and prepares reports for the Patient Experience Officer. He/she will oversee the daily functions of the Patient Experience Office by relaying work instructions, distributing and monitoring patient interactions, working with clinicians to resolve issues to completion. The incumbent will act as a resource to all hospital, medical staff, vendors, and assist in identifying improvement opportunities that can be used to improve the patient experience, which will in turn improve HCAPH scores.

DUTIES AND RESPONSIBILITIES ARE NOT LIMITED TO THE ABOVE POSITION DESCRIPTION

All successful candidates must undergo various background checks, maintain credentials required for continued employment and adhere to the SUNY-DMC UHB Principles of Behavior.   Clinical Faculty and Allied Health professionals must receive and maintain Medical Board authorization.
Qualifications:
REQUIRED: Masterís degree in Business Administration/or Hospital Administration with a minimum of three (3) years progressive experience including, patient/customer relations management, hospitality, service excellence, quality management, and social services. Strong computer skills/knowledge of Microsoft Suite and Complaint Management systems. Excellent writing and interpersonal skills.
Posting ID: 15185 Ref #: B/PR-57140-17
Persons interested in the above position should submit a resume along with a cover letter to ==>
Please include: Job Title( TH STAFF ASSOCIATE ), Line( 57140 ) and PostingID( 15185 )
  email: careers@downstate.edu

Closing date for receipt of applications:

Internal Consideration Program: Open Until Filled Off-campus recruitment: Open Until Filled

SUNY Downstate Medical Center offers a competitive salary and benefits package.
SUNY Downstate Medical Center is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familiar status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status or criminal conviction.