57140T.H STAFF ASSOCIATE

ANNOUNCEMENT OF Professional Vacancy

STATE UNIVERSITY OF NEW YORK · DOWNSTATE MEDICAL CENTER
450 CLARKSON AVENUE, BOX 1194, BROOKLYN, NEW YORK 11203

Department: PATIENT RELATIONS Job Title: T.H STAFF ASSOCIATE

Professional Rank: SL4 Descriptive Title: T.H STAFF ASSOCIATE

Salary Range: COMMENSURATE WITH EXPERIENCE AND QUALIFICATIONS Line Number: Line# 57140

Additional Position Information: *Please ensure you include the 5-digit Line Number and Job Title in the subject line of your email submission. * Represents Location Pay for full-time appointees. Hours of work:10AM- 6PM: Monday - Friday. Hours per week: 37.5.

Brief Description of Duties:
Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

The Department of Patient Relations at SUNY Downstate Health Sciences University is seeking a full-time Teaching Hospital Staff Associate. The successful candidate will:
- Report to the Chief Experience Officer pro-actively on relevant serious issues requiring immediate action
- Serves as a liaison between patient’s family members and staff to resolve issues.
- Investigate and respond to patient/ family member complains promptly. Document patients complains in the Compliant Tracking System.
- Run reports analytics of Patient Satisfaction data.
- Serve and protect the DMC Community adhering to Policies & Procedures and professional standard.
- Adheres to Downstate Medical Center’s Principles of Behaviors.
- Expedites services Limited English Proficiency population, ensuring interpretive services is provided.
- Daily rounding on assigned units visiting the new admissions.
- Answer incoming calls regarding patient complains in a professional and courteous manner.
- Responsible for adhering to the complaint management process for prompt resolution.
- Educate patients about their rights as needed.
- Collaborate with key department heads to identify issues and develop actions plans to address improve patient experience.
- Project Management, team facilitation.
DUTIES AND RESPONSIBILITIES ARE NOT LIMITED TO THE ABOVE POSITION DESCRIPTION

All successful candidates must undergo various background checks, maintain credentials required for continued employment and adhere to the SUNY-DMC UHB Principles of Behavior. Clinical Faculty and Allied Health professionals must receive and maintain Medical Board authorization.

Qualifications:
- Bachelor degree with two years of experience.
- Actively working towards obtaining a bachelor’s degree. (Transcript will be required.)
If selected, continued employment could be contingent upon receipt of the degree as it is a requirement for the position.
- Bilingual Spanish, Haitian Creole preferred, but not required.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel).
- Must be comfortable conducting meetings and events in the absence of the Chief Experience Officer.
- Professional attire is a MUST.
- All successful candidates must undergo various background checks, maintain credentials required for continued employment and adhere to SUNY-DMC UHB Principles of Behavior.

Posting ID: 19078 Ref #: B/PR-57140-20

Persons interested in the above position should submit a resume along with a cover letter to ==>
Please include: Job Title( T.H STAFF ASSOCIATE ), Line( 57140 ) and PostingID( 19078 ) The Employment Office
M.S.C. 1194
450 Clarkson Avenue
Brooklyn, New York 11203 ( email: Careers@downstate.edu )

Closing date for receipt of applications:

Internal Consideration Program: 01/01/29 Off-campus recruitment: 01/01/29

SUNY Downstate Medical Center offers a competitive salary and benefits package.
SUNY Downstate Medical Center is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familiar status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status or criminal conviction.

Department:	PATIENT RELATIONS	Job Title:	T.H STAFF ASSOCIATE
Professional Rank:	SL4	Descriptive Title:	T.H STAFF ASSOCIATE
Salary Range:	COMMENSURATE WITH EXPERIENCE AND QUALIFICATIONS	Line Number:	Line# 57140

Additional Position Information: Please ensure you include the 5-digit Line Number and Job Title in the subject line of your email submission. Represents Location Pay for full-time appointees. Hours of work:10AM- 6PM: Monday - Friday. Hours per week: 37.5.
Brief Description of Duties: Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors. The Department of Patient Relations at SUNY Downstate Health Sciences University is seeking a full-time Teaching Hospital Staff Associate. The successful candidate will: - Report to the Chief Experience Officer pro-actively on relevant serious issues requiring immediate action - Serves as a liaison between patient’s family members and staff to resolve issues. - Investigate and respond to patient/ family member complains promptly. Document patients complains in the Compliant Tracking System. - Run reports analytics of Patient Satisfaction data. - Serve and protect the DMC Community adhering to Policies & Procedures and professional standard. - Adheres to Downstate Medical Center’s Principles of Behaviors. - Expedites services Limited English Proficiency population, ensuring interpretive services is provided. - Daily rounding on assigned units visiting the new admissions. - Answer incoming calls regarding patient complains in a professional and courteous manner. - Responsible for adhering to the complaint management process for prompt resolution. - Educate patients about their rights as needed. - Collaborate with key department heads to identify issues and develop actions plans to address improve patient experience. - Project Management, team facilitation. DUTIES AND RESPONSIBILITIES ARE NOT LIMITED TO THE ABOVE POSITION DESCRIPTION
All successful candidates must undergo various background checks, maintain credentials required for continued employment and adhere to the SUNY-DMC UHB Principles of Behavior. Clinical Faculty and Allied Health professionals must receive and maintain Medical Board authorization.
Qualifications: - Bachelor degree with two years of experience. - Actively working towards obtaining a bachelor’s degree. (Transcript will be required.) If selected, continued employment could be contingent upon receipt of the degree as it is a requirement for the position. - Bilingual Spanish, Haitian Creole preferred, but not required. - Excellent verbal and written communication skills. - Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel). - Must be comfortable conducting meetings and events in the absence of the Chief Experience Officer. - Professional attire is a MUST. - All successful candidates must undergo various background checks, maintain credentials required for continued employment and adhere to SUNY-DMC UHB Principles of Behavior.
Posting ID: 19078	Ref #: B/PR-57140-20
Persons interested in the above position should submit a resume along with a cover letter to ==> Please include: Job Title( T.H STAFF ASSOCIATE ), Line( 57140 ) and PostingID( 19078 )		The Employment Office M.S.C. 1194 450 Clarkson Avenue Brooklyn, New York 11203 ( email: Careers@downstate.edu )
Closing date for receipt of applications:
Internal Consideration Program: 01/01/29	Off-campus recruitment: 01/01/29